AFTER SALE SUPPORT

Customer support that you can trust
AFTER SALE SUPORT

You can always depend on award winning support of Innovative ERP Solutions Limted. Our team will be happy to assist you in every way to help you make optimum use of this wonderful product.

  1. Call IESL Support Team: You can call our support executives on 022-42950750 or +91 7738 157676. (10 am to 6 pm except Sundays and Holidays).
  2. Send a Mail: You can send a mail to support@iesl.co.in and our team will revert ASAP.
  3. Raise a ticket: You can log-in to your Accounts ERP and raise a trouble ticket. Our team will respond to your query ASAP. This helps you keep track of issues faced and the Turn Around Time (TAT)
  4. Contact Us Form: You can raise queries or give your valuable feedback and suggestions using the contact us form.
Most of the queries are resolved at Level 1. However if you are not satisfied with the response received from our support team, you can escalate the issue as per the following escalation matrix.

ESCALATION MATRIX

Level 1
Customer Support Executive
Ms. Rasika Mhatre
+91 22 4295 0750
Level 2
Technical Support Executive
Ms. Tejashri Ingale
+91 7738 157 676
Level 3
Administrative Head
Mrs. Shraddha Nigam
+91 7738 771 771
Level 4
Director Technical
Mr. Alok Nigam
+91 9870 200 250