AFTER SALE SUPPORT

Customer support that you can trust

AFTER SALE SUPPORT

You can always depend on support of Innovative ERP Solutions Limted. Our team will be happy to assist you in every way to help you make optimum use of this wonderful product.

  1. Training and Implementation: New customers can call our support coordinator on +91 8928 005 211 to schedule a training and hand-holding during migration to Accounts ERP.
  2. Technical queries: You can call our support executives on 022-67085965 or +91 7738 157676. (10 am to 6 pm except Sundays and Holidays)
  3. Send a Mail: You can send a mail to support@iesl.co.in and our team will revert ASAP
  4. Raise a ticket: Existing customers can log-in to Accounts ERP and raise a trouble ticket. Our team will respond to their query ASAP. This helps us track issues faced and the Turn Around Time (TAT)
  5. Contact Us Form: You can raise queries or give your valuable feedback and suggestions using the contact us form

Most of the queries are resolved at Level 1. However if you are not satisfied with the response received from our support team, you can escalate the issue as per the following escalation matrix.

Level 1

Customer Support Executive
Mr. Aniket Kedar
+91 22 6708 5965 / 7738 157 676

Level 2

Team Leader
Ms. Ruhee Hirdekar
+91 8928 005 212

Level 3

Technical Support Executive
Ms. Tejashri Ingale
+91 9004 722 618

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